Samsung has published advertisements in several leading news dailies of US, apologizing for the fire-catching issues in its latest flagship level Note, the Samsung Galaxy Note 7.
Through the full-page ads that were being published in the US papers including the Wall Street Journal, New York Times and Washington Post on Monday, Samsung admitted that they were ‘sorry’ for the incident. The company accepted that they fell short on providing ‘breakthrough technologies’ into the lives of people.
The advertisement, undersigned by the president and CEO Samsung North America Gregory Lee, said,
“At Samsung, we innovate to deliver breakthrough technologies that enrich people’s lives. An important tenet of our mission is to offer best-in-class safety and quality. Recently, we fell short on this promise. For this we are truly sorry.”
Samsung also promised that careful investigations will be conducted. It mentioned that a thorough research will follow and ample time would be taken, until the the real cause behind the defect is being pin-pointed. “Safety is our top priority”, the statement said.
The Korean tech giant, Samsung Electronics was forced to recall and shut down the production of the Samsung Galaxy Note 7 after it started exploding. Initially, the battery of Note 7 was diagnosed unsafe. Note 7 were recalled globally and replaced with the ‘safe‘ ones. Samsung, however, had to permanently halt the production and sales of Note 7. If, for any reasons, you still have a Note 7 here in Pakistan, here is how you can get it replaced.