PTCL Starts Re-verifying its EVO and Nitro Users

At a time when cellular companies — as per directions from PTA — are re-verifying their customers through biometric verification system, PTCL has started verifying its EVO and Nitro customers.

EVO and Nitro users don’t have to do anything or to go anywhere to re-verify their EVO connections, instead a web-form will be displayed to them automatically where they will have to submit their contact details.

While using EVO or Nitro devices, a webpage (displayed below) pops up asking the users to input their contact details including name, CNIC number, email address, postal address etc.

To offer customers an incentive, PTCL is offering a 3G EVO Tab through a lucky draw for those who will submit their information through the web form.

Not to mention, all customers submit their contact details at the time of purchase of EVO or Nitro devices.

While it is unclear that why PTCL has started this drive of re-verifying its customers at this point in time, however, the message displayed on verification page says that customers are required to submit accurate information in order to avoid any service suspension.

We aren’t sure about how PTCL will ensure that information submitted by users is correct and how and when PTCL will suspend EVO and Nitro services for those who have somehow submitted incorrect contact details.

PTCL has more than 2 million EVO and Nitro customers, however, data verification of these customers isn’t emphasized by regulator or the government because these two million connections are not voice enabled and are mainly used for internet provision only.

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